Kaizen strategies for customer care :how to create a powerful customer-care program-and make it to work
| Author(s) : | Wellington Patricia , |
| Publisher : | London : Financial Times Prentice Hall |
| Publication Date : | 1995 |
| ISSN : | 027361472X |
| Location : | Main, |
| Call Number : | HF5415.5.W455 1995 |